Your Data Protection
Is Our Priority

apkkis Privacy Policy

This Privacy Policy ("Policy") is a binding agreement between apkkis ("we", "Platform") and you as a user who registers and uses the services provided on the apkkis website. By registering an account or using any of our services, you hereby agree to the terms set out in this Privacy Policy.

apkkis operates under international licensing and complies with data protection requirements set by the relevant licensing authority. We take seriously our responsibility to safeguard user privacy and continually strive to ensure your personal information is handled with care and respect.

1. Information We Collect

apkkis collects several categories of information depending on how you interact with our platform. This information includes:

• Personal identification information: full name, date of birth, identification card number (MyKad), mobile phone number and email address.
• Account information: username, hashed password, login history and game activity.
• Financial information: e-wallet details (Touch 'n Go, Boost, ShopeePay), bank account number for FPX or DuitNow purposes, and deposit and withdrawal history. We do not store credit or debit card details directly.
• Technical information: IP address, device type, operating system, web browser type and session data.
• Communication preference information: language preference, notification settings and customer service feedback.

2. Purpose of Using Information

The personal information we collect is used solely for the following purposes:

• Verifying your identity during registration and processing account verification in accordance with licensing requirements.
• Processing deposits and withdrawals securely through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay and cryptocurrencies (USDT, BTC, ETH).
• Providing 24/7 customer support in Malay and English via live chat and email.
• Sending service communications such as transaction confirmations, security notifications and policy updates.
• Fulfilling legal obligations, anti-money laundering (AML) requirements and fraud prevention.
• Improving the user experience on the platform based on anonymised usage patterns.
• Sending promotional information and bonuses — only to users who have given consent to receive marketing communications.

3. Sharing Information With Third Parties

apkkis does not sell or transfer users' personal information to third parties for commercial purposes. However, in certain situations, we may share information with:

• Payment service providers (such as FPX processors and e-wallet gateways) that require basic information to complete financial transactions.
• Game software providers operating on our platform, limited to information needed to verify game integrity only.
• Licensing authorities and international regulatory bodies when required by law or licensing conditions.
• Legal authorities or enforcement agencies where there is a valid court order or binding legal requirement.

Every third party we deal with is required to comply with data security standards equal to or stricter than those we practise ourselves.

4. Data Security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration or destruction. These measures include:

• All data transmitted between our platform and your device is protected using TLS/SSL protocol.
• User passwords are stored in cryptographic hash form — we cannot view your original password.
• Access to user data is restricted to staff who require that information to carry out their duties only.
• Our systems are continuously monitored to detect suspicious activity or intrusion attempts.
• Security audits are carried out on a regular basis by our internal information security team.

5. Cookies and Tracking Technologies

apkkis uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions properly. The cookies we use fall into the following categories:

• Session cookies required to maintain your login while browsing the platform — these cookies are automatically deleted when you close your web browser.
• Preference cookies that store settings such as language choice and display preferences for your next session.
• Internal analytics cookies that help us understand how users interact with the platform without identifying any individual specifically.

You can manage or disable cookies through your web browser settings. However, disabling certain cookies may affect the functionality of our platform.

6. User Rights Regarding Personal Data

As an apkkis user, you have the following rights regarding your personal data:

• The right to access a copy of the personal information we hold about you.
• The right to correct any inaccurate or outdated information.
• The right to request deletion of your personal data, subject to legal and licensing obligations binding on us.
• The right to withdraw your consent for marketing communications at any time without affecting the core services of your account.
• The right to lodge a complaint with the relevant licensing authority if you believe your privacy rights have been violated.

To exercise any of the above rights, please contact our customer service team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.

7. Cross-Border Data Storage

As apkkis operates as an international online gambling platform, your personal data may be stored or processed outside Malaysia by servers located in other countries. When cross-border data transfers occur, we ensure that protection equivalent to the standards we set for Malaysian users is fully maintained.

8. Privacy of Children and Underage Users

The apkkis platform does not permit registration or use by individuals under the age of 21. We do not knowingly collect personal information from underage individuals. If we find that personal data of an underage individual has been collected without our knowledge, the account in question will be suspended immediately and the data will be deleted in accordance with this policy.

Parents or guardians with concerns about the use of the platform by children under their care are welcome to contact us directly at [email protected].

9. Links to Third-Party Websites

The apkkis platform may contain links to third-party websites or services. This Privacy Policy does not apply to those websites or services. We are not responsible for the privacy practices of third parties and recommend that you read their privacy policies separately before providing any personal information.

10. Amendments to the Privacy Policy

apkkis reserves the right to amend this Privacy Policy from time to time to reflect changes in our data handling practices, new licensing requirements or changes in applicable law. Any material amendments will be communicated to users via in-platform notifications or email at least 14 days before the amendments take effect.

Your continued use of the apkkis platform after the effective date of any amendment to this Privacy Policy is considered your consent to the updated terms. If you do not agree with any amendment, you have the right to close your account by contacting our customer support.

11. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact our Data Privacy Officer through the following channels:

• 24/7 live chat available directly on the apkkis platform in Malay and English.
• Email: [email protected] — we aim to respond to every privacy-related enquiry.